Terms of Service

Kaku Tokyo (Giorgio Profili S.r.l.) · Last updated 26 June 2026

These Terms govern communication between you and Kaku Tokyo, a short-stay accommodation service operated by Giorgio Profili S.r.l., when you message us on WhatsApp. By messaging our WhatsApp business number you agree to these Terms.

The service

We use WhatsApp to communicate with guests of our accommodation — answering questions about bookings, check-in, directions, amenities and check-out. Messages are handled by our staff, who may use an AI assistant to draft a reply that a staff member reviews before sending.

Acceptable use

• Use this channel for genuine guest enquiries relating to your stay.
• Do not send unlawful, abusive, or fraudulent content.
• Do not impersonate another person or misuse the service.

Messaging and consent

We reply to conversations that you start. Standard WhatsApp terms and your mobile carrier’s charges may apply. You can stop the conversation at any time by telling us, or by blocking the number in WhatsApp.

Privacy

Our handling of your personal data is described in our Privacy Policy. You can request deletion of your data at any time — see our Data Deletion page.

Disclaimers and liability

The service is provided on an “as is” basis. Information sent over WhatsApp is for convenience and does not replace your booking confirmation. To the extent permitted by law, Giorgio Profili S.r.l. is not liable for indirect or consequential loss arising from use of this messaging channel.

Changes

We may update these Terms from time to time; the “last updated” date above reflects the current version.

Governing law

These Terms are governed by the laws applicable to Giorgio Profili S.r.l.’s place of establishment, without prejudice to any mandatory consumer-protection rights you have where you live.

Contact

Questions about these Terms? Email giorgiofragiacomo92@gmail.com.